Privacy Policy

Last updated 13 August 2026. Restring LA is a sole trader business run by Danny Jimenez in Brentwood, Los Angeles. Questions, or to have your details deleted, text or call (616) 594-9604.

The short version. I collect your name, mobile number and what you want done to your racquet, because I cannot string it or tell you it is ready otherwise. I do not sell it, I do not share it for advertising, and I do not send marketing texts. Ask me and I delete it.

1. What I collect

Your name and mobile number. Entered on the first screen of the booking form. Used to label your racquet and to text you when it is done.
Your order. Racquets, nicknames, string, gauge, tension, extras, turnaround and drop-off window, plus any note you add.
Unfinished bookings. If you enter your name and number and then leave without finishing, that is saved so I can follow up with you personally. See section 4.
Payment details are never collected by this site. Card payments run through Stripe. Your card number goes to Stripe, not to me. I see the amount, the last four digits and whether it succeeded.

2. What I do not collect

No advertising or tracking cookies, and no third party trackers.
No location tracking. If a drive time is estimated for delivery, it is worked out from the address you type in and is not stored against you.
No card numbers, ever.

3. Who it is shared with

Three companies, each only with what they need to do their job:

Stripe, to take payment. Their privacy policy governs what they hold.
Cloudflare, which hosts this site and stores bookings.
Google, only if you use the delivery drive-time estimator, and only the address you type.

I do not sell your information, and I do not share it for advertising. No exceptions other than if the law requires it.

4. Unfinished bookings

Because the form asks for your name and number before anything else, a booking you abandon halfway still leaves me your details. I keep those for up to 180 days, then they are deleted automatically.

I may text or call you once about a booking you started. That is a one to one message from me, not a marketing campaign. I do not run bulk texts. Reply STOP, or just say so, and I will not contact you again.

5. How long I keep things

Unfinished bookings: 180 days, then deleted automatically.
Completed jobs: kept while you are a customer, so I can remember your setup and not make you explain it twice.
Payment records: held by Stripe, and kept as long as tax law requires.

6. Your rights

California residents have rights under the CCPA and CPRA, including to know what is held about you, to have it deleted, to correct it, and not to be discriminated against for asking. You do not have to be a California resident for me to honour any of this.

There is no form. Text (616) 594-9604 and say what you want. I will confirm within 45 days and normally the same week.

There is nothing to opt out of on selling your data, because I do not sell it.

7. Children

This service is not aimed at children under 13 and I do not knowingly collect their details. Plenty of racquets belong to juniors: in that case the booking is made by a parent or guardian and the contact details are theirs.

8. Security

The site is served over HTTPS. Payment keys are held server side and never appear in the page. No system is perfect, and I will tell you promptly if something happens that affects your details.

9. Changes

If this policy changes materially I will update the date at the top. Continuing to use the site after that means the new version applies.